Call Center Support
OSI's Call center vendors focuses on person-to-person interaction whether it's inbound or outbound, our intent is to provide you with the desired result. We are capable of providing service 24x7x365 regardless of the requirement. With extensive training in language skills, end customers don't perceive our operators as foreign support staffs. Our operators are also highly educated and chosen for their specific knowledge in certain subjects. Most are college graduates, and trained English language specialists. They are trained to be professional and courteous.
Inbound and Outbound Call Center Services at OSI
OSI has extensive experience in providing various offshore BPO services to businesses, medical facilities and other entities providing them with substantial support to their day to day activities, producing a positive impact on their bottom line. We understand need and work on solutions to your problems. We are uniquely positioned to service the wide spectrum of inbound and outbound customer interaction and back office processing services to both medical and corporate customers. Some of the Call Center activities we can perform for our clients include:
Business
- Inbound Voice Support
- Technical Helpdesk
- Customer Helpdesk
- Outbound Voice Campaigns
- Web - based Services
- Patient scheduling
- Patient enrollment
- Customer service and help desk.
- Insurance Collections
- Patient Collections
- Marketing support
- Insurance verification and authorization
