A prominent player in the field of medical billing and coding, Outsource Strategies International (OSI) provides reliable dental billing and dental insurance verification services. Our comprehensive patient eligibility verification process can minimize billing errors, improve revenue collection, and enhance patient satisfaction.
In today’s podcast, Amber Darst, one of our Solutions Managers, discusses the key factors that contribute to the success of a dental practice.
Podcast Highlights
00.01 Introduction – Key factors that Lead to the Success of a Dental Practice
00.12 Number of Patient Visits
00.55 Hire Patient Friendly Staff
01.16 Other Key Strategies
01.23 Follow up with Patients
01.39 Educate Patients on Financing Options and Co-pays
02.18 Ensure a clear Claim Submission Process
02.45 – Conclusion
Read Transcript
00.01 – Introduction – Key factors that Lead to the Success of a Dental Practice
Hi, this is Amber Darst, Solutions Manager here at MOS, and today I’ll be talking about the key factors that contribute to the success of a dental practice.
00.12 – Number of Patient Visits – First, let’s start with the number of patients you are seeing. Why is patient volume so important? Well, there’s an obvious answer to this, which is, without the patients, there would be no business. But also consider that the number of patients visiting your practice is a direct indicator of your continuing growth and financial success. Increasing patient numbers signify that your practice is thriving. And although attracting new patients is the ultimate goal, it’s also extremely important to retain your current ones as well. Making adjustments as you grow that will ensure to accommodate all patients both new and old will prove invaluable.
00.55 – Hire Patient Friendly Staff – Another essential factor for running a successful dental practice is hiring patient-friendly staff.The attitude of your staff can leave a lasting impression on patients, especially new ones. So it is crucial to train your employees in office manners such as offering sincere greetings and meeting patient expectations.
01.16 – Other Key Strategies – So what other strategies can practices use to attract and retain their patients?
01.23 – Follow up with Patients – Sending reminders to patients about their upcoming appointments can minimize no -shows and improve patient engagement. Utilizing various communication channels such as calls, emails, or messages can be very effective for this.
01.39 – Educate Patients on Financing Options and Co-pays – Now let’s talk about a few of the financial aspects. First, I want to note how important it is to ensure that patients are aware of their insurance coverage and any charges that it may not cover. Discussing treatment options, financing alternatives, and establishing clear payment policies can help patients make informed decisions. To get this vital information means verifying the patient’s insurance policy before their date of service. This gives both you and the patient a clear picture of the financial expectations from them and the insurance carrier.
02.18 – Ensure a Clear Claim Submission Process – With this comes the importance of implementing a clear and accurate claim submission process. This is vital to avoid claim denials or delays. Even minor errors,such as an incorrect payer ID in a submitted claim, can lead to problems. Taking the time to review the patient details and the insurance information before submitting the claim can help keep the claims process flowing smoothly.
For all of your dental back office needs, including assistance with your insurance verifications, let MOS help you out. Our experienced dental billing team can take over these tedious and time -consuming tasks, allowing your office to focus on what’s most importantpatient care.
Call 1-800 -670 -2809 to speak with one of our friendly and knowledgeable Solutions Managers today. And that’s all. Thanks for listening in.
