Virtual Dental Office Assistant Service FAQ

What is a Virtual Dental Office Assistant Service?

A virtual assistant is a dedicated team member that provides a high level of administrative service, supporting the in-office dental staff. Virtual assistants help manage a wide range of functions -- from patient intake and scheduling to insurance verification, billing, and AR follow-up. They complete tasks by accessing your practice management system remotely from their own computer. For an overwhelmed dental practice, hiring a virtual assistant is a more economical option than hiring additional in-house staff.

Why should I outsource my dental office’s front desk tasks?

Outsourcing front desk tasks is a practical option for busy or growing dental practices dealing with any of the following issues: 

  • All outstanding and unresolved claims
  • A high claim rejection rate
  • Difficulty in following up on unscheduled dental treatment
  • Outstanding treatment plans
  • Absence ofa strong phone answering system
  • Need additional manpower, but hiring inhouse is cost prohibitive
What are the tasks that a virtual office assistant can help a dental practice with?

Our virtual dental office assistant service helps busy dental offices handle a wide range of tasks pertaining to insurance, which includes but is not limited to the following:

  • Patient intake
  • Scheduling and confirming appointments
  • Insurance verifications, preauthorizations and predeterminations
  • Dental billing
  • Claim submission
  • Claims follow-up and AR follow-up
  • Payment posting
  • Rejection follow up
  • Answering billing questions
  • Entering fee schedules


We can work on any type of software such as, and not limited to: OpenDental, Curve, Dentrix, EagleSoft, SoftDent,  Dentimax, and many others.

What are the advantages of hiring a virtual dental office assistant over hiring another administrative team member?

Virtual dental office outsourcing services save time and money. Here’s how:

  • A dedicated person consistently working, providing a high level of service
  • Entire focus on dental billing and no distractions associated with patient care as in the case of in-house billing staff
  • Insurance verifications are done before the point of service,which provides an idea about patient’s out-of-pocket costs. This allows for collection from patients, ensuring proper payment to your practice
  • Eliminates expensive overhead costs, with savings of 30-40 percent
  • Quick turnaround times and guaranteed outcomes
  • Fewer staffing headaches - no sick time, vacation leave, overtime pay, training new employees, management salaries, coverage, need for additional work stations, space or computers and equipment
  • No more staff turnover and retraining worries
  • Eliminates putting work on hold due to getting stuck on hold with insurances
  • No long-term contracts
  • HIPAA-compliant virtual support
Does your virtual assistant service need any hands-on management on my part?

One of the main benefits of hiring a virtual assistant is that you get a dedicated team member with abundant expertise in claims management for dental practices. There is hardly any training involved and you can focus on what you do best – caring for your patients.


Is your virtual dental claim support available for all dental specialties?

Yes, OSI has vast experience in providing dental billing, verification, coding, and AR follow up services for all specialties, including general procedures, orthodontics, periodontics, oral surgery, endodontics, etc. Our team stays up to date on CDT and ICD-10code changes as well as industry regulations and are knowledgeable about the billing rules of government and commercial insurance companies. They are also well-informed about billing dental procedures to medical carriers when necessary.

How long would it take to get claims reimbursed?

As we file claims electronically, it generally takes just 7 to 21 days to collect reimbursement from insurance companies.

How will I be charged for the virtual dental office assistant service?

OSI ensures competitive pricing. Our charges are a percentage of your practice’s insurance receivables and your practice pays only for the service you require. There are no hidden costs or fees and no long-term contracts to sign.