Any medical billing company can make an outright claim that it is the best in the industry. How do you know if words do indeed match deeds? Go by some of the following points to ensure that you pick the right service provider.
Experience is Important – Choose a company that has put in many years of service and has extensive experience in the particular specialty for which you want the billing assistance.
Skill of the Medical Billers – A skilled medical biller would have a professional team on the job that is proficient in medical terminology as well as in the application of CPT, HCPCS and ICD-9 codes.
Transparency – The medical billing service provider should be willing to give you access to billing-related information whenever you want it. The kind of information can be payments, user notes, outstanding claims, follow-up information and charge data. This would help you maintain proper control over your practice.
Security – Ensure that the company you are outsourcing to is HIPAA compliant. This is important for the security of your healthcare practice’ as well as to ensure patient privacy. The service provider should have superior measures for data security, and data backup and recovery.
Customer Service – The company should be ready to answer all your queries. It should provide fast and friendly customer service.
Cost Benefits – Find out if outsourcing to them can help you realize cost benefits of between 30 to 40 percent while also boosting your revenue. If not, it is not worth outsourcing to them.
Medical Billing Software and Workflow Changes – If you can find a company that can work utilizing your billing software or theirs as per your requirement, that is a definite plus point. Also, the company should have strategies that flawlessly integrate with your practice’s processes and do not call for considerable realignment or modifications.
Flexible Turnaround – The company’s turnaround should suit your requirements and this should be guaranteed.
No Hidden Charges – The medical billing company should disclose all charges for its services upfront. It is advisable to email or phone the company at the outset to enquire whether there are any hidden charges.
Good Track Record – An easy way to find out if the company has a good track record is to Google its name and look for unbiased reviews. You can even get in touch with the people who have posted testimonials on the company’s services.
Pricing – Different medical billing companies may have different pricing models. See if the pricing model of a particular company is suitable to you.