Quality healthcare is key focus of any healthcare establishment and to achieve this healthcare establishments need to minimize the time and money spent on back office tasks. The proper scheduling of patient appointments is one area where efficient arrangements can make a big difference.
Tasks such as scheduling, rescheduling and cancellation of patient appointments can take up a lot of valuable time in individual and group practices, hospitals, and clinics. Furthermore, scheduling appointments becomes difficult if front office staff has to be available round-the-clock.
This is why busy healthcare facilities are increasingly opting for the patient scheduling services offered by companies specialized in healthcare outsourcing. Professional service providers offer their clients state-of-the-art online appointment scheduling software to improve patient flow management. Online patient scheduling allows physicians to access patient schedules from any location. Patients’ health records can be located by simply entering a date or name. This system helps avoid the mix-ups and errors that can occur when physicians offer their services in several offices.
Some of the features of the patient appointment scheduling service offered by a reliable healthcare outsourcing company
- Insurance benefit verification
- Appointment reminders by phone and email
- Call-backs and cross-scheduling
- Tracking of cancellations, no-shows, new patients, referrals, and payments
- Checks to ensure all patients have been billed
The security and confidentiality of patient details are ensured when the outsourcing company is HIPAA-compliant. The reduced rate of cancellations, missed appointments and no-shows are sure to improve compliance and revenue. Smooth appointment scheduling also goes a long way in improving patient satisfaction, ultimately enhancing physician productivity and practice revenue. With the right outsourcing company, healthcare service providers are assured of savings of 30% to 40% in operational costs.
Julie Clements, OSI’s Vice President of Operations, brings a diverse background in healthcare staffing and a robust six-year tenure as the Director of Sales and Marketing at a prestigious 4-star resort.