Why Medical Billing Services are a Game Changer for Long-Term Care Facilities

by | Published on Jun 30, 2023 | Medical Billing, Medical Coding

Benefits of Outsourced Medical Billing Services
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Long-term care facilities, also known as nursing homes, are residential facilities that provide care and support for individuals who have complex healthcare needs and require assistance with their daily activities. These facilities typically accommodate individuals who are unable to live independently due to age, chronic illnesses, disabilities, or cognitive impairments. Medical billing in long-term care facilities can be a complicated process, especially given the ever-evolving healthcare landscape. Medical billing outsourcing is a viable strategy for long-term care facilities to streamline their billing operations, improve efficiency, and focus more on delivering quality care to their residents. Let’s see why medical billing services can be a game changer for nursing facilities.

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Why Long-term Care Billing is Complex

Long-term care facilities provide a wide range of services, including skilled nursing, rehabilitation, and assisted living. The billing process for these services can be complex and requires a thorough understanding of the various codes and regulations that govern reimbursement. The key factors that make long-term care billing complex are:

  • Careful tracking of services for accurate documentation: While billing acute care is primarily based on a single encounter, long-term care billing involves ongoing services that may cover weeks, months, or even years. As a result, services rendered need to be carefully monitored and tracked, and accurately recorded and documented to support billing claims.
  • Variety of services: Long-term care facilities often provide a wide range of services, and each service may have its own set of codes and reimbursement rates. Billing specialists need to have a deep understanding of these codes and rates to ensure accurate billing and maximum reimbursement.
  • Multiple payers: Another challenge is that long-term care billing involves multiple payers, including Medicare, Medicaid, and private insurance companies, each with their own distinct rules and regulations regarding reimbursement. Navigating these requirements and ensuring compliance can be a challenging task, but vital for maximizing revenue and avoiding costly billing mistakes.
  • Changing healthcare regulations: Changes in healthcare regulations have a direct impact on the reimbursement rates for services provided in long-term care facilities. These changes can significantly affect the facility’s revenue and overall financial sustainability. Regulatory updates may also introduce new documentation criteria and coding requirements, making compliance essential for accurate reimbursement and avoiding billing errors and potential audits. Moreover, modifications to the eligibility and coverage criteria of programs like Medicare and Medicaid can influence the services covered and the corresponding reimbursement. Billing departments must stay informed about evolving eligibility requirements to verify coverage and appropriately bill for rendered services. Keeping abreast of the latest regulations is crucial for maintaining compliance, ensuring precise claim submission, and mitigating potential revenue loss.

How Outsourced Medical Billing Services Support Long-term Care Facilities

Partnering with a medical billing and coding company that has extensive expertise in the field can go a long way in ensuring appropriate billing, coding and documentation of services rendered for optimal reimbursement.

The key benefits of utilizing dedicated medical billing services are as follows:

  • Accurate billing and coding: The outsourcing provider will handle the entire billing process, including assigning the correct diagnosis and procedure codes, claim submission, and follow-up with insurance companies. They will ensure that all services provided to residents are accurately documented and billed in compliance with current guidelines and regulations.
  • Efficient revenue cycle management (RCM): Outsourcing will ensure efficient RCM support for the long-term care facility. This includes verifying insurance coverage, submitting claims, tracking payments, handling denials and appeals, and reconciling accounts. As the entire process is carried out by experts, it will ensure error-free medical billing, claim submission, and faster claims processing, leading to optimal reimbursement and increased cash flow.
  • Compliance: In addition to having expertise in medical coding, billing procedures, and insurance regulations, medical billing outsourcing companies stay updated with the latest changes in the healthcare industry and ensure compliance with billing requirements, reducing the risk of billing errors and potential compliance issues.
  • Increased focus on core activities: Outsourcing medical billing reduces administrative workload and allows long-term care facilities to focus on their core activities. They can focus on developing their core skills and providing better care for their patients without worrying about the complex billing tasks and issues related with claim denials and rejections.
  • Cost savings and improved performance: By utilizing these outsourced medical billing services, nursing facilities can save money that would be needed to maintain the infrastructure, manpower, resources and technology to complete the billing and claim processing procedures in-house. Outsourcing companies have advanced billing software and systems that can streamline the billing process and provide real-time access to financial reports and analytics. This enables long-term care facilities to track revenue, monitor performance, and make informed decisions.
  • Access to state-of-the-art technology and software: Considering the medical billing requirements of long term healthcare facilities, acute care clinics, rehabilitation centers, hospitals, nursing homes, insurance agencies and other medical entities are fully equipped with state-of-the-art-technology, innovative equipment and advanced medical billing software. Their team includes experienced medical billing specialists, AAPC certified coders, accountants and quality control personnel. Long-term care facilities can significantly improve their bottom line by leveraging this expertise. The comprehensive suite of medical billing services for long-term care facilities includes:

The efficient medical billing process for long-term care facilities includes the following:

  • Patient enrollment
  • Insurance verification
  • Insurance authorization
  • Medical coding
  • Medical billing
  • Payment posting
  • AR management
  • Reporting

From streamlining operations and reducing administrative burden to maximizing revenue and minimizing billing errors, the advantages of outsourcing are undeniable. When considering outsourced medical billing services, it’s important to carefully evaluate potential providers, review their track record, and assess their reputation for accuracy, security, and compliance. Additionally, legal and confidentiality agreements should be in place to protect the privacy and security of residents’ health information.

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Julie Clements

Julie Clements, OSI’s Vice President of Operations, brings a diverse background in healthcare staffing and a robust six-year tenure as the Director of Sales and Marketing at a prestigious 4-star resort.

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