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Struggling with Claim Denials? Why Medical Billing Outsourcing Is the Answer
Medical billing has two components: front-end and back-end. The front-end comprises patient scheduling, pre-registration, registration, and insurance verification and pre-authorization. The back-end part of RCM comprises medical coding and medical billing which includes charge posting, claim review and submission, payment posting, patient payment collections, and AR (accounts receivable) management.
Outsourcing prevents reimbursement delays and claim denials, while allowing you to spend more face-to-face time with your patients. It also saves you time and money that would go into hiring staff and investing in infrastructure to manage the process in-house. Importantly, outsourcing gives you access to expertise in medical billing and coding, which are crucial for efficient RCM and optimal reimbursement.
In contrast, managing an in-house billing system requires significant upfront expenses for staff training and IT systems, which can increase overhead costs and strain resources. Also, in-house teams may struggle to keep up with constantly evolving regulations, leading to costly errors and delayed payments. This is why many healthcare providers choose to partner with agencies that outsource medical billing services, saving time and money while improving accuracy. Outsourced medical billing services combine human expertise with specialized technology to offer scalable and cost-effective solutions that adapt to your practice’s evolving needs.
Benefits of Outsourced Medical Billing Services
Faster Cash Flow and Revenue Growth
Reduced Administrative Burden
Improved Compliance
Scalable Solutions for Any Practice
Advanced Technology and Reporting Tools
Top Reasons to Outsource Medical Billing
ACCESS TO EXPERTISE
Instead of training an in-house team, outsourcing RCM to a medical billing company ensures they are handled by experts in the field. Outsourcing companies have skilled medical coders, billing specialists, and insurance verification experts who work to ensure accurate claim submission and reduce payment denials/delays.
INSURANCE VERIFICATION
INCREASED CASH FLOW
Competent cash flow management is crucial for practices to get properly reimbursed for the services provided. Reliable physician billing companies not only submit claims, but also follow up on those claims with health insurance companies to ensure appropriate reimbursement. They don’t let your AR get bigger.
REDUCE OVERHEAD COSTS
Setting up and maintaining an in-house billing team involves costs such as training costs, salaries, infrastructure, rental and equipment costs, and more. This could be financially challenging, especially for smaller practices. Outsourcing allows you to avoid these expenses and save up to 30-40% on your overhead.
MINIMIZE CLAIM DENIALS
Partnering with an expert ensures end-to-end billing solutions to minimize claim denials, and accelerate cash flow. This includes patient appointment scheduling and registration, insurance verification and preauthorization to medical coding, charge entry and claim submission, payment posting and AR management.
Accurate Medical Coding
Outsourcing ensures the services of skilled AHIMA- and AAPC-certified coders. They assign the most appropriate medical codes and modifiers based on a review of the clinical documentation. Proficient in ICD-10, CPT, and HCPCS coding, they can ensure that diagnoses and treatments are reported accurately.
AR MANAGEMENT
Medical billing companies track claims, identify potential issues, initiate timely follow-up, and handle denials efficiently. This reduces outstanding balances and prevents revenue leakage. They also handle patient collections with a patient-centric approach, maximizing revenue recovery and patient satisfaction.
Positive Patient experience
We serve all 50 states
Trust Us for Specialty-specific Medical Billing Success
Established in 2002, we provide tailored medical billing support for all medical specialties. With a deep understanding of complex coding processes, billing regulations, and industry best practices, we can ensure accurate claim submissions, timely reimbursements, and optimal revenue for your practice. Take the next step towards hassle-free billing by contacting us today.
Our Medical Billing Process
Driven by expert knowledge and technology, our medical billing process involves the following steps:
1
Patient Registration
Claim Submission
Insurance Verification
Payment Posting
Chart Review
AR Management
Medical Coding
Reporting & Analysis
1
Patient Registration
Insurance Verification
Chart Review
Medical Coding
Claim Submission
Payment Posting
AR Management
Reporting & Analysis
1. Patient Registration
We gather and input correct patient demographic data, including insurance details and medical history, ensuring all information is current prior to the delivery of services.
Our staff performs thorough insurance verification to verify that each patient’s coverage is active, in-network, and accurately documented before appointments. We verify information like co-pays, deductibles, and coverage limits to avoid surprise billing or denials in the future.
3. Chart Review
We are meticulous in reviewing patient charts and clinical documentation to properly identify all billable services and ensure comprehensive and compliant documentation.
We apply proper CPT, ICD-10, and HCPCS Level II coding, following payer-specific and specialty -specific guidelines for coding to correctly represent services and reduce errors that may result in claim denials.
To ensure prompt receipt by insurance payers, we prepare clean claims for submission, file them electronically for faster processing, and track confirmations.
Payments received from payers and patients are correctly applied, Explanation of Benefits (EOBs) are reconciled, and all write-offs and adjustments are meticulously documented.
We track unpaid claims and actively pursue insurers, identify delays or denials, and prioritize aging accounts to speed up revenue recovery.
We ensure that denied or rejected claims are carefully examined, corrected claims are appealed and resubmitted, and provide performance reports with detailed insights to maximize revenue cycles.
Medical Specialties We Serve
Why Choose OSI?
Expertise
An Extension of Your Practice
We seamlessly integrate with your practice, freeing your staff to focus on providing exceptional patient care.
Pricing Transparency
We believe in transparency. No long-term yearly contracts or hidden fees, just clear, upfront costs for our services.
Affordable Pricing Options
Full-Time Equivalent
Like an FTE model, a person is dedicated to your practice. Perfect for a practice that is busy. They work as an extension to your business.
At present, we provide only the FTE pricing model for Accounts Receivable (AR). We are also considering a blended model for AR.
FAQs
Will I have a dedicated team working on my account?
With the right experienced team handling your account, you can stay focused on delivering excellent medical care to your patients.
What is your payment posting process?
How do you manage patient collections?
How do you ensure a smooth transition of my process?
- We gather information from your office that will include all aspects of your present billing and collections cycle
- We evaluate your current billing practices to identify gaps, shortcomings and other issues
- Based on these metrics, we create an appropriate, effective and more efficient solution
- We finalize our plan after discussing it with you and then educate your staff on the processes they will be responsible for
- We will ensure that our billing and collections department understands the protocols and rules that you have set in place along with other specifics concerning the practice
- A few dry runs will be conducted to make sure every area in the billing and collections process functions properly and that all expectations are met
- We will have staff, software and everything on hand to ensure a smooth transition
How do I keep track of my practice performance?
Insurance verification - what details do you verify?
How do you work with your clients? Do we have to give you our whole revenue cycle management to start with you?
What is your turnaround time?
All of our billing is completed under 24 business hours unless it requires further analysis. When it comes to AR management, we follow most claims in 30 days if payment have not been received. Why most? It is because of the type of insurances we deal with. Depending on states, some insurances might only pay in 45 days and some might pay faster. Knowing that allows us to be productive and efficient.
When it comes to scheduling, medical coding outsourcing, payment posting or any other area of RCM we remain flexible to adjust the turnaround time to your needs. In eligibility verifications we can work on future appointments as well as STAT requests and add-ons keeping you 3 to 5 days ahead of schedule.
Depending on which area of medical billing outsourcing you are interested in, we can provide quick turnaround times from immediate to 2, 4, or 24 to 48 hours. Like we mentioned earlier, tell us what your reasonable expectations are, and we will make sure our service level agreements are constructed accordingly.
We realize that when it comes to revenue cycle management with medical billing outsourcing, it is a very tough and an involved decision for any practice. We want you to feel comfortable with making your choice. This is why we offer free trials for some aspects of our services.
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