Outsource to Cut Patient Appointment Scheduling Hassles

by | Last updated Jun 16, 2023 | Published on Feb 25, 2013 | Appointment Scheduling

Share this:

Quality healthcare is key focus of any healthcare establishment and to achieve this healthcare establishments need to minimize the time and money spent on back office tasks. The proper scheduling of patient appointments is one area where efficient arrangements can make a big difference.

Tasks such as scheduling, rescheduling and cancellation of patient appointments can take up a lot of valuable time in individual and group practices, hospitals, and clinics. Furthermore, scheduling appointments becomes difficult if front office staff has to be available round-the-clock.

This is why busy healthcare facilities are increasingly opting for the patient scheduling services offered by companies specialized in healthcare outsourcing. Professional service providers offer their clients state-of-the-art online appointment scheduling software to improve patient flow management. Online patient scheduling allows physicians to access patient schedules from any location. Patients’ health records can be located by simply entering a date or name. This system helps avoid the mix-ups and errors that can occur when physicians offer their services in several offices.

Some of the features of the patient appointment scheduling service offered by a reliable healthcare outsourcing company

  • Insurance benefit verification
  • Appointment reminders by phone and email
  • Call-backs and cross-scheduling
  • Tracking of cancellations, no-shows, new patients, referrals, and payments
  • Checks to ensure all patients have been billed

The security and confidentiality of patient details are ensured when the outsourcing company is HIPAA-compliant. The reduced rate of cancellations, missed appointments and no-shows are sure to improve compliance and revenue. Smooth appointment scheduling also goes a long way in improving patient satisfaction, ultimately enhancing physician productivity and practice revenue. With the right outsourcing company, healthcare service providers are assured of savings of 30% to 40% in operational costs.

  • Natalie Tornese
    Natalie Tornese
    CPC: Director of Revenue Cycle Management

    Natalie joined MOS’ Revenue Cycle Management Division in October 2011. She brings twenty five years of hands on management experience to the company.

  • Meghann Drella
    Meghann Drella
    CPC: Senior Solutions Manager: Practice and RCM

    Meghann joined MOS’ Revenue Cycle Management Division in February of 2013. She is CPC certified with the American Academy of Professional Coders (AAPC).

  • Amber Darst
    Amber Darst
    Solutions Manager: Practice and RCM

    Hired for her dental expertise, Amber brings a wealth of knowledge and understanding of the dental revenue cycle management (RCM) services to MOS.

  • Loralee Kapp
    Loralee Kapp
    Solutions Manager: Practice and RCM

    Loralee joined MOS’ Revenue Cycle Management Division in October 2021. She has over five years of experience in medical coding and Health Information Management practices.