How do Patient Billing Errors Impact Your Dental Practice?

by | Last updated Nov 15, 2023 | Published on Nov 9, 2023 | Podcasts, Dental Billing & Coding (P) | 0 comments

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Patient billing errors can harm your dental practice by eroding patient trust and satisfaction and resulting in delayed or incorrect payments. Partnering with a professional dental billing company like OSI can minimize billing inaccuracies, boost revenue, and allow you to focus on delivering top-notch patient care.

In today’s podcast, Amber Darst, Solutions Manager at OSI, discusses how patient billing errors impact a dental practice.

Podcast Highlights

00:22 Impact of incorrect billing practices

00:37 Revenue loss

01:04 Administrative costs

01:52 Legal issues

Read Transcript

Hi, this is Amber Darst, Solutions Manager here at MOS, and for this podcast, I’ll be discussing one of the most crucial aspects of running a successful dental practice, which is patient billing.

Patient billing is not only the lifeline of your practice, but also a critical factor that can impact both your reputation and your revenue.

00:22 Impact of Incorrect Billing Practices

In this episode, we’ll explore the various ways incorrect billing information can disrupt your dental practice and offer some strategies to avoid these pitfalls.

Let’s start with one of the most tangible effects of incorrect billing: revenue loss.

00:37 Revenue loss

Incorrect billing can lead to under-billing, which ultimately results in a loss of income for your practice.These billing discrepancies can occur for a variety of reasons, including human error, outdated software, or inadequate staff training. In fact, studies have shown that practices typically lose around 5-10% of their revenue due to billing errors.

01:04 Administrative costs

Incorrect billing doesn’t just affect your revenue, it also increases administrative costs. Correcting improperly submitted bills requires additional administrative time and resources. Once an incorrect claim surfaces, your staff then has to review and rectify the billing discrepancy, resubmit the claim, and communicate with both the patients and the insurance companies. This process can lead to significant delays, impacting patient care and your practice’s financial stability.

To avoid these issues, focus on implementing an efficient billing process. Also, holding regular trainings for your staff on proper billing practices,regulations, and guidelines can help them stay them stay up-to-date and compliant.

01:52 Legal issues

Another significant consequence of incorrect billing is the potential for legal issues. Physicians and practices must ensure full legal compliance throughout the billing process. Compliance includes proper documentation of medical services, accurate coding of procedures, and timely submission of claims.

Failure to comply with these regulations could result in legal action, which can be costly and damaging to your practice. Moreover, accurate billing is crucial for maintaining the trust of your patients. Incorrect billing can lead to negative online reviews which can severely hinder your ability to attract new patients and retain the current ones. Open and transparent communication with patients regarding billing, along with quick resolution of any issues can help maintain their trust and satisfaction.

In conclusion, patient billing is the backbone of any dental practice.Errors in billing can disrupt your practice in multiple ways from revenue loss to increased administrative costs and legal issues.To minimize these risks, invest in effective billing processes,staff training,and modern software.You can also consider outsourcing your billing to experienced dental billing services to reduce errors and free up your staff’s time to focus on patient care.Remember,accurate billing is not just about the financial health,but also the health of your practice as a whole.

And that’s all on this.

Thanks for listening in!

Amber Darst

Amber Darst is our Solutions Manager in the Healthcare Division, Practice and RCM. With a rich background in dental services, her expertise ranges from insurance coordination to office management.

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