Why it is Important to Educate Patients on their Insurance Policies

by | Jul 20, 2021 | Podcasts, Dental Insurance Verification | 0 comments

Outsource Strategies International (OSI) is an experienced hand in offering dental insurance verification and prior authorization services to dental offices in all 50 States. We work as a team to get your verifications 3 to 5 days ahead of schedule.

In today’s podcast, Amber Darst, our Solutions Manager discusses the importance of taking time to educate patients on their insurance coverage.

Read Transcript

Hello, this is Amber Darst, Solutions Manager from Managed Outsource Solutions. Today, I’ll be discussing the importance of taking time to educate your patients on their insurance coverage.

00:14 About Dental Insurance Coverage

The world of health insurance is complex and navigating the information and changes is a major challenge for most people. When it comes to dental insurance, the landscape is forever evolving. Insurers offering standalone dental plans are moving to partner with health insurers and bundle coverage. Individuals may pay for their insurance themselves or receive group coverage as a student or an employee. It is important that patients understand the nuances of their insurance coverage and how it works. By taking the time to educate your patients, you can eliminate any confusion they may have about their coverage, which will help them get the care they need and avoid their surprise bills.

Patients with dental insurance are more likely to accept prescribed dental treatment, seek regular dental visits, and get preventative services. When a patient schedules an appointment, the dental practice needs to review their coverage with them so that they know what services their insurance will cover and what their right financial obligations are.

Outsourcing Insurance Verification

Some things that are important to discuss would include – their coverage percentages, deductible, max amount, any waiting periods, if there is a missing tooth clause, limitations and frequencies, and if there are any uncovered procedures.

One thing that is really helping a great majority of offices across the country is outsourcing your insurance verification needs. Having an expert collect all of your patient’s insurance information before their date of service allows you the opportunity to provide patients with a clear idea about their coverage and their financial obligations before they see the doctor. With the right information, patients will feel comfortable, valued and happy, and can confidently go ahead with the treatment that they need. Taking time to educate patients on their coverage will also have a positive impact on dental office revenue.

If you would like to learn more on how Manage Outsourced Solutions can assist you with dental insurance verifications, please call us at (800) 670-2809. And that’s all. Thanks for listening in.

Related Posts

Contact Us

OSI Featured Experts

  • Natalie Tornese
    Natalie Tornese
    CPC: Director of Revenue Cycle Management

    Natalie joined MOS’ Revenue Cycle Management Division in October 2011. She brings twenty five years of hands on management experience to the company.

  • Meghann Drella
    Meghann Drella
    CPC: Senior Solutions Manager: Practice and RCM

    Meghann joined MOS’ Revenue Cycle Management Division in February of 2013. She is CPC certified with the American Academy of Professional Coders (AAPC).

  • Amber Darst
    Amber Darst
    Solutions Manager: Practice and RCM

    Hired for her dental expertise, Amber brings a wealth of knowledge and understanding of the dental revenue cycle management (RCM) services to MOS.

  • Loralee Kapp
    Loralee Kapp
    Solutions Manager: Practice and RCM

    Loralee joined MOS’ Revenue Cycle Management Division in October 2021. She has over five years of experience in medical coding and Health Information Management practices.