Overview
Outsource Strategies International (OSI) has more than 17 years of experience in providing customized patient eligibility verification services for various medical specialties. Our client is a podiatrist from North Carolina who contacted us to verify their patients’ insurance benefits before services are provided.
The Challenge
In this podiatry practice, the insurance verification & authorization process was very time-consuming for the in-house staff, making it difficult to keep up with the work. They couldn’t find enough time to do the work.
To get the process done, phone calls need to be made to the insurance companies, and that requires a long time between long hold times and gathering the information the practice needs. They wanted experts in the field, who could really concentrate on getting this very important information in a timely manner.
To assist them and to effectively do the job, we needed to know the ins and outs of insurances really well.
The Solution
We took over their verification and authorization process and freed up their staff so that they could concentrate more on their other services, and provided excellent care for their patients.
Result
The client was really happy with the eligibility verification and authorization process our team provided.
Reason being, we were experienced in working with government payers as well as commercial insurance companies such as Blue Cross Blue Shield, United Healthcare, AETNA, and GHI. When we take this back-office work off our clients’ plates, it gives them time to focus on patient satisfaction, and grow their practice.
